Legal
Refund & Cancellation Policy
Last updated: September 30, 2026 · Tixe World Inc.
1. Overview
This Refund & Cancellation Policy explains the conditions under which payments made to Tixe World Inc. for digital products, software subscriptions, and professional engineering services may be cancelled or refunded. It applies to all purchases made through Tixe World Inc. and its ecosystem properties unless a signed agreement states otherwise.
2. Digital Products & Software Subscriptions
Digital products, license keys, in-app purchases, and downloadable content are considered final sales once access has been delivered or the content has been unlocked, as the value is transferred immediately and cannot be returned. Where a product has not yet been accessed, activated, or downloaded, a refund request may be considered within 14 days of purchase.
3. Subscription Cancellations
Subscriptions may be cancelled at any time from your account settings or by contacting billing support. Cancellation stops future renewals and takes effect at the end of the current paid billing period; you retain access until that date. Partial or unused periods within an active billing cycle are generally not refunded. Duplicate or clearly unintended charges are refunded in full upon verification.
4. Service & Client Engineering Contracts
Tixé Studio deliverables — including custom website, application, software, and game development work — are governed by the milestone schedule set out in the applicable statement of work. Deposits secure scheduling and capacity and are non-refundable once work has commenced. Completed milestones, delivered source code, consumed consulting hours, third-party licensing fees, and domain acquisitions are non-refundable. Unstarted milestones may be cancelled with written notice and any prepaid amounts for those milestones refunded.
5. Exceptional Circumstances & Payment Disputes
We review refund requests in good faith and may issue discretionary refunds for verified service failures, extended outages, or billing errors. If you believe a charge is incorrect, please contact us before initiating a chargeback so we can resolve it directly; most issues are settled within a few business days. Approved refunds are issued through Stripe to the original payment method and may take 5–10 business days to appear depending on your bank or card issuer.
6. Governing Law
This Refund & Cancellation Policy is governed by the laws of the State of Delaware, United States of America, without regard to its conflict-of-law provisions, and any dispute shall be subject to the exclusive jurisdiction of the courts located in that state.
7. Billing Contact
For refund requests, cancellations, or billing enquiries, contact support@tixe.world, or write to Tixe World Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA.